Operations
Systems that don't talk, and the people who become the glue
Roll up a few companies and you inherit their software. The same customer is keyed three ways, an order is done in one system and pending in the next, and month-end becomes a reconciliation marathon.
The usual answer is one platform for everything: a multi-quarter migration still in flight at the next board meeting. It is expensive and slow, and it is aimed at the wrong cost.
What it costs
- People re-keying between the CRM and the ERP, and reconciling the two by hand at each close.
- Headcount that grows with every acquisition and never shows up as integration cost.
- A customer view that is only as current as the last manual pass.
What gets built
01
A map of the handoffs where people are the integration, ranked by the hours they absorb.
02
Connections for the two or three worst handoffs, so the record flows across without re-keying.
03
A check at each seam that flags when the systems disagree, before a person finds it at month-end.
How the outcome is proven
The number: Manual hours at one seam
We pick the handoff that absorbs the most manual work and connect it on real records. It is judged on the re-keying and reconciliation time at that seam, before and after, on the same volume.
Ten days
Frame · days 1–2
We map the process and name the one doubt that keeps the project from being funded. You get a written go or no-go, and it can be an honest no.
Prove · days 3–10
A working slice that answers that doubt on real inputs. You leave with the prototype, the number, the full project map and a priced plan for the build, whoever does it.
Start with the decision that’s stuck
Tell us where this shows up in your business. We will tell you whether ten days can answer it.